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FAQ
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
Do you ship worldwide?
Yes, we ship worldwide. Delivery times vary depending on the destination country.
How long will it take to get my orders?
Estimated delivery time is 7 to 12 business days after shipment.
Orders are usually processed and shipped within 2 to 5 business days after payment.
What are the shipping costs?
- Free shipping on orders over €70
- For orders under €70, the shipping fee is 18€
Which shipping carriers do you use?
We ship orders using DHL or FedEx, depending on your location and the type of product.
Can I track my order?
Yes. Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track it here.
Can I cancel or change my order after payment?
Once your order is confirmed, it is processed quickly. If you wish to make changes or cancel, contact us immediately.
We cannot guarantee any changes if the order has already been shipped.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h